CVSBUG (8) | System administration commands and daemons | Unix Manual Pages

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CVSBUG (8) | System administration commands and daemons | Unix Manual Pages | :man▋

cvsbug invokes an editor on a problem report template (after trying to fill in some fields with reasonable default values). When you exit the editor, cvsbug sends the completed form to the Problem Report Management System (GNATS) at a central support site. At the support site, the PR is assigned a unique number and is stored in the GNATS database according to its category and submitter-id. GNATS automatically replies with an acknowledgement, citing the category and the PR number.

To ensure that a PR is handled promptly, it should contain your (unique) submitter-id and one of the available categories to identify the problem area. (Use ‘cvsbug -L’ to see a list of categories.)

The cvsbug template at your site should already be customized with your submitter-id (running ‘install-sid submitter-id’ to accomplish this is part of the installation procedures for cvsbug). If this hasn’t been done, see your system administrator for your submitter-id, or request one from your support site by invoking ‘cvsbug --request-id’. If your site does not distinguish between different user sites, or if you are not affiliated with the support site, use ‘net’ for this field.

The more precise your problem description and the more complete your information, the faster your support team can solve your problems.

OPTIONS

-f" problem-report"
	specify a file (problem-report) which already contains a complete problem report. cvsbug sends the contents of the file without invoking the editor. If the value for problem-report is ‘-’, then cvsbug reads from standard input.
-t" mail-address"
	Change mail address at the support site for problem reports. The default mail-address is the address used for the default site. Use the site argument rather than this option in nearly all cases.
-P	print the form specified by the environment variable PR_FORM on standard output. If PR_FORM is not set, print the standard blank PR template. No mail is sent.
-L	print the list of available categories. No mail is sent.
--request-id
	sends mail to the default support site, or site if specified, with a request for your submitter-id. If you are not affiliated with site, use a submitter-id of net’.
-v	Display the cvsbug version number.

Note: use cvsbug to submit problem reports rather than mailing them directly. Using both the template and cvsbug itself will help ensure all necessary information will reach the support site.

ENVIRONMENT

The environment variable EDITOR specifies the editor to invoke on the template.
default: vi

If the environment variable PR_FORM is set, then its value is used as the file name of the template for your problem-report editing session. You can use this to start with a partially completed form (for example, a form with the identification fields already completed).

"HOW TO FILL OUT A PROBLEM REPORT"

Problem reports have to be in a particular form so that a program can easily manage them. Please remember the following guidelines: -->

o	describe only one problem with each problem report.
o	For follow-up mail, use the same subject line as the one in the automatic acknowledgement. It consists of category, PR number and the original synopsis line. This allows the support site to relate several mail messages to a particular PR and to record them automatically.
o	Please try to be as accurate as possible in the subject and/or synopsis line.
o	The subject and the synopsis line are not confidential. This is because open-bugs lists are compiled from them. Avoid confidential information there.