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NAME

send-pr - send problem report (PR) to a central support site

CONTENTS

Synopsis
Description
Options
Freebsd Categories
Environment
Files
Emacs User Interface
Installation And Configuration
See Also
Authors
Copying

SYNOPSIS

send-pr [ site ] [ -f problem-report ] [ -t mail-address ]
[ -P ] [ -L ] [ -s severity ] [ -V ]
[ --version ] [ -c address ] [ -a file ]

DESCRIPTION

send-pr is a tool used to submit problem reports (PRs) to a central support site. In most cases the correct site will be the default. This argument indicates the support site which is responsible for the category of problem involved. Some sites may use a local address as a default. site values are defined by using the aliases(5).

send-pr invokes an editor on a problem report template (after trying to fill in some fields with reasonable default values). When you exit the editor, send-pr sends the completed form to the Problem Report Management System (GNATS) at a central support site. At the support site, the PR is assigned a unique number and is stored in the GNATS database according to its category and submitter-id. GNATS automatically replies with an acknowledgement, citing the category and the PR number.

To ensure that a PR is handled promptly, it should contain one of the available categories to identify the problem area. (Use ‘send-pr -L’ to see a list of categories.)

The more precise your problem description and the more complete your information, the faster your support team can solve your problems.

send-pr depends on a correctly configured mail submission system to work correctly. If, for any reason, sending mail is not working, problem reports can be submitted over the web, through:

http://www.freebsd.org/send-pr.html

OPTIONS

-f" problem-report"
specify a file (problem-report) which already contains a complete problem report. send-pr sends the contents of the file without invoking the editor. If the value for problem-report is ‘-’, then send-pr reads from standard input.
-s" severity"
Give the problem report the severity severity.
-t" mail-address"
Change mail address at the support site for problem reports. The default mail-address is the address used for the default site. Use the site argument rather than this option in nearly all cases.
-c" address"
Put address in the Cc: header of the message.
-a" file" Copy the specified file into the Fix: section. Binary files are uuencoded.
-P print the form specified by the environment variable PR_FORM on standard output. If PR_FORM is not set, print the standard blank PR template. No mail is sent.
-L print the list of available categories. No mail is sent.
-V Display the send-pr version number. This may also be specified as --version.
Note: use send-pr to submit problem reports rather than mailing them directly. Using both the template and send-pr itself will help ensure all necessary information will reach the support site.

FREEBSD CATEGORIES

advocacy
This used to be for the advocacy WWW pages. Now deprecated in favour of the www category, relevant alternative use of this category is encouraged.
alpha Alpha processor specific problems.
amd64 AMD64 processor specific problems.
bin Corrections or enhancements to system executables.
conf Corrections or enhancements to the system configuration files.
docs Corrections or enhancements to the manpages or other documentation.
gnu Corrections or enhancements to the GNU contributed software.
i386 Intel x86 processor specific problems.
ia64 Intel ia64 processor specific problems.
java Problems related to Java.
kern Changes or enhancements to the architecture independent kernel sources.
misc Problems that do not fit into any of the other categories.
ports Corrections or enhancements (including new ports) to the ports collection.
powerpc
PowerPC processor specific problems.
sparc64
SPARC processor specific problems.
standards
Standards conformance issues.
threads
Problems related to threading on FreeBSD.
usb Problems related to the USB subsystem.
www Changes or enhancements to the FreeBSD website.

ENVIRONMENT

The environment variable EDITOR specifies the editor to invoke on the template.
default: vi

If the environment variable MAIL_AGENT is set, its value is used as the path + command line arguments of the executable to be invoked for sending the problem report (which will be provided via standard input).
This can be useful if you either use a MTA other than sendmail or need to provide additional parameters, such as the envelope sender on machines without a valid FQDN.
Default value: /usr/sbin/sendmail -oi -t

If the environment variable PR_FORM is set, then its value is used as the file name of the template for your problem-report editing session. You can use this to start with a partially completed form (for example, a form with the identification fields already completed).

"HOW TO FILL OUT A PROBLEM REPORT"

Problem reports have to be in a particular form so that a program can easily manage them. Please remember the following guidelines: -->
o describe only one problem with each problem report.
o For follow-up mail, use the same subject line as the one in the automatic acknowledgement. It consists of category, PR number and the original synopsis line. This allows the support site to relate several mail messages to a particular PR and to record them automatically.
o Please try to be as accurate as possible in the subject and/or synopsis line.
o The subject and the synopsis line are not confidential. This is because open-bugs lists are compiled from them. Avoid confidential information there.
See the GNU Info file send-pr.info or the document Reporting Problems With send-pr for detailed information on reporting problems

"HOW TO SUBMIT TEST CASES, CODE, ETC."

Submit small code samples with the PR. Contact the support site for instructions on submitting larger test cases and problematic source code.

FILES

/tmp/p$$ copy of PR used in editing session
/tmp/pf$$ copy of empty PR form, for testing purposes
/tmp/pbad$$ file for rejected PRs

EMACS USER INTERFACE

An Emacs user interface for send-pr with completion of field values is part of the send-pr distribution (invoked with "M-x send-pr"). See the file send-pr.info or the ASCII file INSTALL in the top level directory of the distribution for configuration and installation information. The Emacs LISP template file is send-pr-el.in and is installed as send-pr.el.

INSTALLATION AND CONFIGURATION

See send-pr.info or INSTALL for installation instructions.

SEE ALSO

Reporting Problems Using send-pr (also installed as the GNU Info file

AUTHORS

COPYING


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